Changed your mind about your bike components purchase? BETD offers a hassle-free returns policy for our unused road, gravel and mountain bike components in a saleable condition and original packaging, for a refund or exchange.
Here's how it works:
• You have 30 days from the date of delivery to return your mountain bike components.
• To qualify for a full refund or exchange, the items must be unused, in a saleable condition, and in the original packaging.
Once the order arrives back to us, our team will inspect the returned components upon arrival. Products that don't meet the criteria above may not be eligible for a full refund. Please note that if you return the item outside our returns and refund policy, we will be unable to process a full refund.
While we offer free postage on all orders, this does not apply to exchanges. If you
return an item for exchange, the return postage cost will be your responsibility and must be paid before we dispatch your replacement item.
Returning Your Order:
• Please include the original invoice with your returned bicycle components, clearly stating whether you prefer a refund or exchange.
• Ensure the items are securely packed in the original packaging to avoid damage during transit.
• Once we receive your return, our support team will process your request as per your instructions.
We're here to help! If you have any questions regarding our returns policy, feel free
to contact our support team.
Our return address:-
BETD Components
High Carr Business Park
Unit 4, Axis
Millennium Way
Newcastle Under Lyme ST5 7UF